Policies and Procedures

Welcome to Montgomery County Sports Massage. I am 100% committed to your satisfaction. Please read each policy to ensure that you have a GREAT experience with me. As my client, you agree to uphold the following policies:

Policies and Procedures

Welcome to Montgomery County Sports Massage. I am 100% committed to your satisfaction. Please read each policy to ensure that you have a GREAT experience with me. As my client, you agree to uphold the following policies:

Cancellations/Rescheduling


1. If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance. I agree to pay $50 or 50% of the session rate (whichever is greater) if I give less than 24 hours notice.

2. I agree to pay the full session rate if I give 2 hours notice or less, or if I miss an appointment without giving notice.

3. If, within 24 hours of my session, I develop a contagious illness, or have a sudden, unplanned health or personal emergency rendering me unable to make my appointment, I will inform Montgomery County Sports Massage right away, and if they are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of Montgomery County Sports Massage.

4. I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email, phone call, or text requesting cancellation/rescheduling.

5. A credit card number or prepayment is required to reserve your appointment. If you have not provided this by phone, please do so immediately. If it is more convenient, you may also prepay for your session. Appointments made without a credit card guarantee or prepayment may be cancelled.

Arriving on Time / Session Length


1. I understand I must arrive 5-10 minutes early for any appointment in order to get the full session time I have scheduled. If I arrive on time, or late, I understand the therapist can only give me whatever time remains of my appointment, and that I will pay for the full length of session that I booked.

2. I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate ANYTHING and everything, including my needs, preferences, requests or feedback, at any time before, during, or after my massage. I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that she can make adjustments. I understand that my therapist wants my HONEST feedback – positive or negative – and doesn’t take offense to it.

Cancellations/
Rescheduling


1. If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance. I agree to pay $50 or 50% of the session rate (whichever is greater) if I give less than 24 hours notice.

2. I agree to pay the full session rate if I give 2 hours notice or less, or if I miss an appointment without giving notice.

3. If, within 24 hours of my session, I develop a contagious illness, or have a sudden, unplanned health or personal emergency rendering me unable to make my appointment, I will inform Montgomery County Sports Massage right away, and if they are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of Montgomery County Sports Massage.

4. I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email, phone call, or text requesting cancellation/rescheduling.

5. A credit card number or prepayment is required to reserve your appointment. If you have not provided this by phone, please do so immediately. If it is more convenient, you may also prepay for your session. Appointments made without a credit card guarantee or prepayment may be cancelled.

Arriving on Time / Session Length


1. I understand I must arrive 5-10 minutes early for any appointment in order to get the full session time I have scheduled. If I arrive on time, or late, I understand the therapist can only give me whatever time remains of my appointment, and that I will pay for the full length of session that I booked.

2. I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate ANYTHING and everything, including my needs, preferences, requests or feedback, at any time before, during, or after my massage. I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that she can make adjustments. I understand that my therapist wants my HONEST feedback – positive or negative – and doesn’t take offense to it.