Policies and Procedures
Welcome to Montgomery County Sports Massage. I am 100% committed to your satisfaction.
Please read each policy to ensure that you have a GREAT experience with me.
Cancellations/Rescheduling
1. If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance. I agree to pay $50 or 50% of the session rate (whichever is greater) if I give less than 24 hours notice.
2. I agree to pay the full session rate if I give 2 hours notice or less, or if I miss an appointment without giving notice.
3. If, within 24 hours of my session, I develop a contagious illness, or have a sudden, unplanned health or personal emergency rendering me unable to make my appointment, I will inform Montgomery County Sports Massage right away, and if they are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of Montgomery County Sports Massage.
4. I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email, phone call, or text requesting cancellation/rescheduling.
5. A credit card number or prepayment is required to reserve your appointment. If you have not provided this by phone, please do so immediately. If it is more convenient, you may also prepay for your session. Appointments made without a credit card guarantee or prepayment may be cancelled.
Arrival Time/Session Length
1. I understand I must arrive 5-10 minutes early for any appointment in order to get the full session time I have scheduled. If I arrive on time, or late, I understand the therapist can only give me whatever time remains of my appointment, and that I will pay for the full length of session that I booked.
2. I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate anything and everything, including my needs, preferences, requests or feedback, at any time before, during, or after my massage. I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that she can make adjustments. I understand that my therapist wants my HONEST feedback – positive or negative – and doesn’t take offense to it.
Please read each policy to ensure that you have a GREAT experience with me.
Cancellations/Rescheduling
1. If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance. I agree to pay $50 or 50% of the session rate (whichever is greater) if I give less than 24 hours notice.
2. I agree to pay the full session rate if I give 2 hours notice or less, or if I miss an appointment without giving notice.
3. If, within 24 hours of my session, I develop a contagious illness, or have a sudden, unplanned health or personal emergency rendering me unable to make my appointment, I will inform Montgomery County Sports Massage right away, and if they are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of Montgomery County Sports Massage.
4. I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email, phone call, or text requesting cancellation/rescheduling.
5. A credit card number or prepayment is required to reserve your appointment. If you have not provided this by phone, please do so immediately. If it is more convenient, you may also prepay for your session. Appointments made without a credit card guarantee or prepayment may be cancelled.
Arrival Time/Session Length
1. I understand I must arrive 5-10 minutes early for any appointment in order to get the full session time I have scheduled. If I arrive on time, or late, I understand the therapist can only give me whatever time remains of my appointment, and that I will pay for the full length of session that I booked.
2. I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate anything and everything, including my needs, preferences, requests or feedback, at any time before, during, or after my massage. I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that she can make adjustments. I understand that my therapist wants my HONEST feedback – positive or negative – and doesn’t take offense to it.
FAQs
Do you only work on athletes?
No — sports massage is my specialty, but I work with anyone dealing with muscle tension, stress, pain, or recovery needs. My clients include student athletes, weekend warriors, busy parents, and individuals healing from injuries or surgery. You don’t have to be an athlete to benefit from targeted therapeutic work.
How long will my massage session last?
The hands-on portion of your massage lasts for the time you booked. For example, a 60-minute massage includes 60 full minutes of bodywork. Please allow an extra 15–20 minutes for consultation, assessment, and post-session discussion to tailor your care.
What should I expect during my first session?
Your massage will take place in a quiet, private room. We’ll review your goals, health history, and any areas of concern before starting. You’ll always be fully draped, and only the area being worked on will be uncovered. My goal is to make you feel comfortable, informed, and supported every step of the way.
Do I have to undress for my massage?
You may undress to your level of comfort. Many clients prefer to fully undress, while others choose to keep underwear on, and some prefer to stay fully clothed. You’ll be covered with a sheet and blanket, with only the area being treated uncovered at a time.
When should I NOT get a massage?
Please reschedule if you are sick, think you might be getting sick, have a contagious skin condition, or have an acute injury. If you’re unsure, contact me — I’ll help you determine whether massage is appropriate or if we should wait.
Does massage hurt?
Massage should never be painful. Some deep tissue or sports massage techniques may create mild, therapeutic discomfort, but you should always feel safe and relaxed. Let me know immediately if anything feels too intense so I can adjust the pressure.
How many sessions will it take to feel better?
Every body is unique. The number of sessions depends on how long the issue has been present, your daily activity, and how consistently you follow through with aftercare. Most clients start with more frequent sessions to make progress, then move to maintenance visits once things improve. Together, we’ll build a treatment plan that fits your needs and schedule.
How soon after an injury should I get a massage?
It depends on the injury. In many cases, gentle massage can be started within a few days to reduce swelling and stiffness. For more serious injuries, it’s best to wait until cleared by a healthcare provider. We’ll customize your treatment plan based on your recovery stage.
How often should I get a sports massage if I’m training regularly?
For active athletes, a sports massage every 2–4 weeks is common. If you’re training for an event or recovering from injury, more frequent sessions may be helpful. We’ll create a schedule that fits your training cycle.
Is it okay to talk during my massage?
Absolutely! Some people prefer quiet relaxation, while others enjoy conversation. I’ll check in periodically to ensure pressure and technique feel right. This is your time.
How will I feel after my massage?
You’ll likely feel relaxed, looser, and possibly a bit tired. Mild soreness for 24–48 hours can be normal, especially after deep tissue or sports work. Drink plenty of water, move gently, and take your time standing up after your session.
What should I do after my massage?
Hydrate well, rest, and avoid strenuous activity for a day. A warm Epsom salt bath or light stretching can help ease soreness and improve recovery. If you have questions or experience unusual discomfort, please reach out.
What is sports massage, and how is it different from a regular massage?
Sports massage focuses on improving performance, reducing injury risk, and speeding recovery. It involves targeted techniques that release tight muscles, break down adhesions, and enhance circulation. Even if you’re not an athlete, these methods can help relieve chronic tension and improve mobility.
Do you offer post-surgical or lymphatic drainage massage?
Yes. Gentle lymphatic and post-surgical massage techniques can help reduce swelling, inflammation, and scar tissue buildup. These sessions are customized to your healing stage and medical guidance.
Can I use my HSA or FSA card for massage therapy?
In many cases, yes — especially if massage is recommended by a healthcare provider for a specific condition such as pain, injury recovery, or stress management. Check with your HSA/FSA provider for details.
Do you take insurance?
Most sports massage services in Texas are not billed through insurance, but some health savings accounts (HSAs) or flexible spending accounts (FSAs) may apply. We’re happy to provide receipts if your plan covers therapeutic massage.
How do I book a massage appointment?
Booking is easy! You can schedule online anytime or contact me directly with questions about which session is right for you.
No — sports massage is my specialty, but I work with anyone dealing with muscle tension, stress, pain, or recovery needs. My clients include student athletes, weekend warriors, busy parents, and individuals healing from injuries or surgery. You don’t have to be an athlete to benefit from targeted therapeutic work.
How long will my massage session last?
The hands-on portion of your massage lasts for the time you booked. For example, a 60-minute massage includes 60 full minutes of bodywork. Please allow an extra 15–20 minutes for consultation, assessment, and post-session discussion to tailor your care.
What should I expect during my first session?
Your massage will take place in a quiet, private room. We’ll review your goals, health history, and any areas of concern before starting. You’ll always be fully draped, and only the area being worked on will be uncovered. My goal is to make you feel comfortable, informed, and supported every step of the way.
Do I have to undress for my massage?
You may undress to your level of comfort. Many clients prefer to fully undress, while others choose to keep underwear on, and some prefer to stay fully clothed. You’ll be covered with a sheet and blanket, with only the area being treated uncovered at a time.
When should I NOT get a massage?
Please reschedule if you are sick, think you might be getting sick, have a contagious skin condition, or have an acute injury. If you’re unsure, contact me — I’ll help you determine whether massage is appropriate or if we should wait.
Does massage hurt?
Massage should never be painful. Some deep tissue or sports massage techniques may create mild, therapeutic discomfort, but you should always feel safe and relaxed. Let me know immediately if anything feels too intense so I can adjust the pressure.
How many sessions will it take to feel better?
Every body is unique. The number of sessions depends on how long the issue has been present, your daily activity, and how consistently you follow through with aftercare. Most clients start with more frequent sessions to make progress, then move to maintenance visits once things improve. Together, we’ll build a treatment plan that fits your needs and schedule.
How soon after an injury should I get a massage?
It depends on the injury. In many cases, gentle massage can be started within a few days to reduce swelling and stiffness. For more serious injuries, it’s best to wait until cleared by a healthcare provider. We’ll customize your treatment plan based on your recovery stage.
How often should I get a sports massage if I’m training regularly?
For active athletes, a sports massage every 2–4 weeks is common. If you’re training for an event or recovering from injury, more frequent sessions may be helpful. We’ll create a schedule that fits your training cycle.
Is it okay to talk during my massage?
Absolutely! Some people prefer quiet relaxation, while others enjoy conversation. I’ll check in periodically to ensure pressure and technique feel right. This is your time.
How will I feel after my massage?
You’ll likely feel relaxed, looser, and possibly a bit tired. Mild soreness for 24–48 hours can be normal, especially after deep tissue or sports work. Drink plenty of water, move gently, and take your time standing up after your session.
What should I do after my massage?
Hydrate well, rest, and avoid strenuous activity for a day. A warm Epsom salt bath or light stretching can help ease soreness and improve recovery. If you have questions or experience unusual discomfort, please reach out.
What is sports massage, and how is it different from a regular massage?
Sports massage focuses on improving performance, reducing injury risk, and speeding recovery. It involves targeted techniques that release tight muscles, break down adhesions, and enhance circulation. Even if you’re not an athlete, these methods can help relieve chronic tension and improve mobility.
Do you offer post-surgical or lymphatic drainage massage?
Yes. Gentle lymphatic and post-surgical massage techniques can help reduce swelling, inflammation, and scar tissue buildup. These sessions are customized to your healing stage and medical guidance.
Can I use my HSA or FSA card for massage therapy?
In many cases, yes — especially if massage is recommended by a healthcare provider for a specific condition such as pain, injury recovery, or stress management. Check with your HSA/FSA provider for details.
Do you take insurance?
Most sports massage services in Texas are not billed through insurance, but some health savings accounts (HSAs) or flexible spending accounts (FSAs) may apply. We’re happy to provide receipts if your plan covers therapeutic massage.
How do I book a massage appointment?
Booking is easy! You can schedule online anytime or contact me directly with questions about which session is right for you.
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Ready to feel your best?
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