Policies & Procedures
I want every session to be worth your time. Please take a moment to read through my policies so I can ensure we have a GREAT experience together.
Cancellations & Rescheduling
- Cancel or reschedule at least 24 hours before your appointment. Cancellations with less than 24 hours' notice are charged 50% of the Regular Rate for the session you booked. Fees are always calculated on the Regular Rate, including for sessions booked at a Package Rate.
- Cancellations with 2 hours' notice or less, and missed appointments, are charged the full Regular Rate.
- If you become ill or contagious, or have a sudden personal or health emergency, tell me as soon as you can. I'd rather you rest and reschedule than come in sick, and I'm happy to waive the late fee for genuine illness whenever possible.
- You are responsible for your appointment until you receive confirmation that your cancellation or reschedule request was received.
- A credit card on file or prepayment is required to reserve your appointment. You may also prepay by purchasing a package (see Rates & Services). Appointments made without a card on file or prepayment may be cancelled.
- If you can't make your appointment, especially on short notice, I encourage you to send someone you care about in your place. The booking is moved to their own client profile, they pay for their own session at the Regular Rate, and your cancellation fee is waived.
Package Rates, Rebooking, & Community Helpers
- Rebooking: A session booked in person before you leave your previous appointment, for a date within 6 weeks, is billed at the Package Rate. If you reschedule it to a date more than 6 weeks after your last visit, it's billed at the Regular Rate.
- Packages: Sessions must be used within one calendar year of the purchase date. Unused sessions are non-refundable. Packages may be shared with immediate family and household members, and each person completes their own intake form before their first session.
- Rates: Package sessions and rebooked sessions are honored at the rate you paid or were quoted, even if my rates change.
- Package cancellations: If you cancel with less than 24 hours' notice but more than 2 hours, a fee of 50% of the Regular Rate is charged to the card on file, and the session stays in your package. If the fee can't be collected within 48 hours, the session is forfeited. If you cancel with 2 hours' notice or less, or miss an appointment, the session is forfeited. The person who purchased the package is responsible for fees on sessions used by a household member.
- Community Helpers: Healthcare workers, educators, public safety personnel, and military members and veterans are billed at the Package Rate for every session after their first visit. The New Client Clinical Assessment is billed at its listed or promotional rate. Proof of eligibility is required in person (work badge, professional or military ID, or verification through a service such as GovX or ID.me). Once verified, a note is kept on your account. This rate applies to the individual only, not to household members. The Community Helpers rate is the current Package Rate and changes if Package Rates change. Only packages you have purchased are honored at the price you paid. Standard cancellation policies apply, with fees calculated on the Regular Rate. This program is reviewed annually.
Arrival Time & Session Length
- You understand you must arrive 5-10 minutes early for any appointment in order to get the full session time you have scheduled. If you arrive on time, or late, you understand the therapist can only give you whatever time remains of your appointment, and that you will pay for the full length of session that you booked.
- For the best possible session, please communicate your needs, preferences, and feedback openly, before, during, and/or after your massage. If anything feels uncomfortable or distracting at any time, speak up right away so I can make adjustments. I genuinely want your honest feedback and never take offense to it.
Exceptions to any policy may be granted at my discretion.
Privacy & Cookies
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FAQs
How do I book a massage appointment?
Booking is easy! You can schedule online anytime or contact me directly with questions about which session is right for you.
What should I expect during my first session?
Your first visit is a clinical assessment: a conversation about your goals and history combined with hands-on treatment in the same appointment. As both a Licensed Massage Therapist and Registered Nurse, I'm evaluating your movement patterns and the likely source of your pain, not just working the spot that hurts. From there, we'll choose the track that fits: Chronic Pain & Structural Recovery, Post-Surgical Recovery, Athletic Performance & Training Recovery, or Maintenance & Tune-Up.
Is sports massage only for competitive athletes?
No, the name is misleading. Sports massage is for anyone who uses their body regularly and feels the effects of it like runners, cyclists, CrossFitters, construction workers, nurses, desk workers with chronic neck tension, parents carrying toddlers. If your body takes a beating and you want to recover faster and hurt less, this is for you.
How long will my massage session last?
Session length depends on whether it's your first visit or a return session. Your New Client Clinical Assessment is 90 minutes total: part of that time goes to gathering your history, assessing movement patterns, and explaining what I'm finding, so hands-on treatment time varies based on what your evaluation calls for. For return sessions, the time you book is primarily hands-on: a 60-minute session is a 60 full minutes of bodywork, with a few minutes at the start to check in.
Do I have to undress for my massage?
You may undress to your level of comfort. Many clients prefer to fully undress, while others choose to keep underwear on, and some prefer to stay fully clothed. You'll be covered with a sheet, with only the area being treated uncovered at a time.
Does sports massage hurt?
It can be intense at times, especially during deep tissue or trigger point work. It should never feel sharp, alarming, or unbearable. You're always in control of the pressure, and communication during the session is encouraged and welcome. Post-session soreness is normal and typically resolves within a day or two.
Do you accept HSA/FSA cards and do you take insurance?
Yes, I accept HSA/FSA, cash, check, Zelle, Venmo, and all major credit cards. I don't bill insurance directly, but I'm happy to provide an itemized receipt, either for your HSA/FSA reimbursement or for you to submit to your insurance for potential out-of-network coverage. Just let me know which you need.
Do you offer discounts for nurses, teachers, first responders, or military?
Yes. Healthcare workers, educators, public safety personnel, and military members and veterans receive Package Rates on every session after their first visit, with no prepaying or rebooking required. Just bring proof of your work or service to any visit and I'll apply it at checkout. See Rates & Services for current rates and the Policies section above for details.
Where are you located?
Inside SB Wellness Suites in The Woodlands, TX, serving clients from The Woodlands, Conroe, Spring, Tomball, and throughout Montgomery County. Get directions
How is sports massage different from a regular relaxation massage?
Relaxation massage is designed to help you decompress and feel good in the moment. Sports massage is clinical work that targets specific muscles, movement patterns, and problem areas with the goal of actually changing something. It can include deep tissue work, assisted stretching, cupping, IASTM, trigger point therapy, and corrective exercise, whatever your body needs that day.
Do you offer post-surgical or lymphatic drainage massage?
Yes, this is one of my dedicated tracks. Gentle lymphatic and post-surgical techniques help reduce swelling, inflammation, and scar tissue buildup, customized to your healing stage and coordinated with your surgeon or PT's guidance.
Do I need to be injured to book a session?
Not at all. Many clients come in for regular maintenance, managing soreness, improving mobility, and preventing injuries before they start. The best time to address a problem is before it becomes one.
How soon after an injury should I get a massage?
It depends on the injury. In many cases, gentle massage can begin within a few days to help reduce swelling and stiffness. For more serious injuries, it's best to wait until cleared by a healthcare provider. We'll customize your treatment plan based on your recovery stage.
How often should I get a sports massage?
It depends on your activity level and what you're working through. For general maintenance and injury prevention, most active people benefit from sessions every 2–4 weeks. If you're dealing with a specific injury or preparing for an event, more frequent sessions (weekly or bi-weekly) tend to produce faster results.
How many sessions will it take to feel better?
Every body is unique. The number of sessions depends on how long the issue has been present, your daily activity, and how consistently you follow through with aftercare. Most clients start with more frequent sessions to make progress, then move to maintenance visits once things improve. Together, we'll build a treatment plan that fits your needs and schedule.
What should I do to prepare for my massage?
Arrive clean and dry. If you're coming from a workout, a quick shower beforehand makes a real difference in the quality of the work. Avoid heavy meals and stay hydrated in the hours before your session. For an extra edge, exfoliate the day before or morning of as it removes dead skin buildup that creates friction during massage strokes, especially on the back. A simple exfoliating cloth in the shower is all you need. (I recommend the GOSHI Exfoliating Towel on my Favorites page. It's what I use myself.)
When should I NOT get a massage?
Please reschedule if you are sick, think you might be getting sick, have a contagious skin condition, or have an acute injury. If you're unsure, contact me and I'll help you determine whether massage is appropriate or if we should wait.
How will I feel and what should I do after my massage?
You'll likely feel relaxed, looser, and possibly a bit tired, with mild soreness for 24–48 hours being normal. Hydrate well, rest, avoid strenuous activity for a day, and a warm Epsom salt bath or light stretching can help. Reach out if anything feels unusual.
Do you offer mobile or in-home massage?
At this time, all sessions are held at my studio located at 2219 Sawdust Rd, Ste 1303, The Woodlands, TX 77380, inside SB Wellness Suites. This allows me to provide the best possible environment and full range of tools and techniques for your session.
Ready to feel your best?
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